FREQUENTLY ASKED QUESTIONS
Frequently Asked Questions
When will my order ship?
Orders are typically processed and shipped within 1–2 business days.
Do you offer free shipping?
Yes! We offer FREE U.S. shipping on U.S. orders over $100.
What is your return policy?
Returns are accepted within 14 days of delivery for store credit. Items must be unworn, unwashed, and have all original tags attached.
How do I start a return?
Simply contact us, and we’ll email you a prepaid return label to make the process quick and easy.
Is there a return shipping fee?
Yes. If you use our prepaid return label, a $5.99 return shipping fee will be deducted from your store credit.
Are sale items returnable?
No. All sale items are final sale and cannot be returned or exchanged.
How do your items fit?
Each product includes fit notes, model sizing, and measurements whenever possible to help you choose the best fit.
Need help with sizing?
We’re happy to help! Contact us before placing your order, and we’ll gladly recommend the best size for you.
Do you restock sold-out items?
Some styles may be restocked, but many are available in limited quantities. If your size or favorite style is sold out, simply click “Email Me When Available” on the product page and enter your email. We’ll notify you as soon as it’s back in stock.
Can I change or cancel my order?
your order hasn’t shipped yet, contact us as soon as possible. We’ll do our best to accommodate your request.
Can I use more than one discount code?
Only one discount code may be used per order. Discount codes cannot be combined with sale items or other promotions unless otherwise stated.
How does the VM Rewards Program work?
Earn points with every purchase and redeem them for exclusive rewards and discounts.
Do gift cards expire?
No! Violet Muse gift cards never expire.
How can I contact you?
We’re always happy to help!
- 📧 Email: shopvioletmuse@gmail.com
- 📞 Call us during business hours
- 💬 Send us a DM on Instagram @violetmuseboutique
We’ll get back to you as soon as possible!
Why shop Violet Muse?
For over 14 years, Violet Muse has been helping women feel confident with thoughtfully curated styles, exceptional customer service, and new arrivals added daily. Thank you for supporting our family-owned boutique—we’re so glad you’re here! 🤍